Device Monitor Status – Description and use


Every device can be set to 1 of 4 monitoring statuses


Preferred: 

1. Fully Enabled - Data is collected and consumable requests and device alert emails are sent, and the device will be included in all reports. The device can therefore be fully managed by the dealer


2. Reports only (Default) - Data is collected, but no consumable requests or device alert emails are sent. The device will appear in asset monitoring and billing reports. This device is therefore available for presales opportunities but not actively managed for supplies.


Also Available:

3. Consumables only - Data is collected and consumable requests/emails are generated, but device alerts will not be sent as emails. The device is excluded from billing reports.


4. Disabled - Data is collected but only stored; no consumable request or alert emails are sent, and the device will not appear in any reports except the asset list.



This is summarized in the table below: 



Alerts sent via email
Consumable requests generated and sent via email (if configured)
Consumable Request reports
Count/Usage reports
Alert History report
Non-Contactable Devices report
Asset List report

Fully Enabled (Managed)

Y

Y

Y

Y
Y
Y

Y

Consumables Only

(Managed)

 

Y

Y

 
Y

Y

Y

Reports only

(Unmanaged)

 

 

Y*

Y
Y
Y

Y

Disabled

(Unmanaged)

 

  

Y*

 
 
 

Y

* - Report includes historic consumable requests for devices that were previously set to Fully enabled or Consumables only.


Recommendations

It is recommended that ALL devices managed by a reseller are set to FULLY ENABLED

Devices not managed by a reseller are set to Reports only


To change the Device monitoring status, you can select an individual device and use the drop-down list OR from a device list the edit button can be used to change devices in bulk